Frequently asked questions
What is Sinelas.atbp?
It is a filipino footwear brand that celebrates comfort, creativity, and crafted stylish handcrafted footwear featuring quality materials, unique woven fabricsand elegant designs suitable for everyday wear and special occasions.
Where are Sinelas.atbp products made of?
Our footwear is proudly crafted in the Philippines, showcasing Filipino artistryand attention to detail.
What makes sinelas.atbp differentfrom other footwear brands?
Each pair is designed with a balance of comfort, style, and individuality. Our collections highlight handcrafteddetails, vibrant fabrics, and carefully selected materials to create footwearthat stands out.
What sizes are available?
Our available sizes vary depending on each design and collection. Since Sinelas.atbp creates limited pieces and does not mass produce or repeat the same designs, size availability may differ for every style. We encourage customers to check the available sizes indicated on each product page or contact us for assistance in finding the perfect fit.
How do I know my correct shoe size?
Measure your foot length from heel to toe and compare it with our size chart. If you are between sizes, we recommend choosing the bigger size for a more comfortable fit.
Are the shoes comfortable for everyday use?
Yes. Comfort is one of the core inspirations behind the brand. Our first collection features flat footwear, thoughtfully designed for everyday comfort, easy movement, and all-day wear to provide a more relaxed fit, allowing natural foot movement while offering stability and daily activities.
For our latest and more limited collections, we introduced our Pointed mules and Peep toe shoes for ladies, featuring elegant heels and designs that add sophistication while maintaining comforts carefully crafted with comfortable soles, wearable heel heights, and quality materials between feminine elegance and practical wear.
At Sinelas.atbp, we believe that beautiful footwear should not only make a statement but should also allow you to feel confident and comfortable wherever your day takes you.
Are the colors and patterns exactly the same as shown in the photos?
Because our products may feature handcrafted fabrics, slight variations in colors, patterns and details may occur. These unique difference make every pair special.
Why is it expensive? I cannot afford to spend money on a footwear that is locally made only. I’d rather buy from an international brand.
We understand that our price may seem higher compared to mass produced footwear. When you purchase from us, you’re not only buying footwear – you’re supporting local craftsmanship, creativity and the livelihood behind every pair.
Local craftsmanship deserves value too.
How can I place an order?
You may place an order through our website, our official social media pages, or contact us on our whatsapp or send us a viber message.
Website: www.sinelasatbp.com
IG: sinelas.atbp
FB: sinelas.atbp
Whatsapp: +63 917 796 0521
Viber: +63 917 796 0521
What is the return policy?
Please contact Alekxis Revilla for FREE REFUND any day, any time, anywhere.
Are any purchases final sale?
NA
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.